Careers at Luther Consulting

UX Researcher/Designer

We are looking for someone with a curious and creative mind, who likes talking to people and asking “Why?” Your goal is not to give users everything they ask for; your goal is to learn what users want, and then translate that into what they didn’t realize they needed all along.

Our applications focus on data collection as well as data visualization and reporting. What’s interesting about our area of work is that our customers vary from small community organizations to researchers at The Centers for Disease Control and Prevention (CDC) in Atlanta. We embrace the challenge of presenting complex data in a sensical way to these various groups so they can plan programs that prevent the spread of disease. It’s very rewarding to know we’re helping our customers and our community.

Your role as the UX Researcher/Designer will be focused on understanding user behaviors and motivations through systematic research techniques. You will eliminate the guesswork that often takes place when unvalidated assumptions drive design decisions. Utilizing both qualitative and quantitative methods, you will assist the Product Design team in designing high-quality, user-centered software interfaces.

Responsibilities

DISCOVER: organize and facilitate user feedback sessions to gather user needs, and advocate internally for those needs

  • Conduct User Interviews and Focus Groups
    • Schedule phone calls and webinars with users
    • Elicit information about current processes and behaviors
    • Determine requirements and constraints
    • Extract meaning from reported information
  • Work with Technical Support team to ensure understanding of user needs is consistent from both the customer service and product development standpoints

EXPLORE: create attractive and easy-to-learn interfaces for users

  • Work with Designer to translate findings into:
    • Sketches and task flow diagrams
    • Low-fidelity wireframes
    • High-fidelity, interactive prototypes
  • Work with Product Owner (PO) to ensure user needs are met and project requirements are satisfied
    • Write user stories and acceptance criteria
    • Document stories, tasks, bugs, and product enhancements via internal ticketing system

EVALUATE: determine success of designed interfaces through usability testing, surveys, and other feedback loops

  • Conduct Usability Tests
    • Observe users while they perform instructed tasks
    • Include Beta Testing (pre-release) and Evaluative Testing (post-release)
    • Perform accessibility evaluations
  • Analyze and deliver findings
    • Document meeting notes and summarize takeaways
    • Present research findings and/or prototypes during monthly User Group conference calls
    • Propose actionable tasks based on evidence collected

ITERATE: work with Scrum Team (Developers, Testers, Scrum Master and Product Owner) to ensure product vision is maintained throughout each development cycle

  • Participate in Scrum ceremonies, including (but not limited to):
    • Daily Stand-Up
    • Staff Review
    • Retrospective
    • Story Refinement
    • Sprint and Release Planning
    • Happy Hour
  • Practice and support Agile development process
    • Adapt designs and workflows as needed
    • Demonstrate Scrum values of focus, courage, openness, commitment, and respect
    • Request help from team members when needed and offer assistance readily in return

Technical Skills/Experience

  • Qualitative and quantitative research methods
    • Interviews, focus groups, surveys
    • Sampling, basic statistical analysis
  • Prototyping Software: Axure, Sketch, OmniGraffle, Balsamiq, etc.
  • Basic knowledge of HTML/CSS/Javascript is a plus

Non-Technical Skills/Characteristics

  • Strong communicator — must possess a willingness to share ideas openly, ask questions often, and actively listen to team members and users
  • Multi-tasker — must manage work on multiple concurrent projects with strict deadlines
  • Problem solver — must be able to develop creative and actionable solutions, especially under pressure, and always consider a variety of alternative solutions
  • Serious fun-haver — we’re a talented but weird bunch, so you should be able to take punny jokes and dish them back out!

Education

Entry into this position can be achieved with a range of degrees, preferably in combination with two or more years of user experience research. Examples of qualifying degrees (Bachelor’s or higher):

  • Human-Computer Interaction
  • UX Research
  • Social Sciences
  • Communication
  • Health Sciences
  • Graphic or Web Design
  • Education

How to apply

Applications are welcome from individuals with two or more years of experience with user research. If you have a portfolio, please include a website link or PDF attachment. Email info @ lutherconsulting.com and introduce yourself!

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